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Shipping & Returns

Shipping Policy

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  1. Order Processing Time:

  • We strive to process and ship all orders within 5-7 business days (excluding weekends and holidays) upon receipt of payment and order confirmation.

  1. Shipping Methods:

  • We offer the following shipping methods:

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-5 business days

  1. Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method. The applicable shipping charges will be displayed during the checkout process.

  1. International Shipping:

  • We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs.

  1. Order Tracking:

  • Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

  1. Delivery Time:

  • The estimated delivery time is provided by the shipping carrier and may vary depending on the destination and shipping method selected. Please note that unforeseen circumstances or delays beyond our control may impact the delivery time.

  1. Order Cancellations and Modifications:

  • If you need to cancel or modify your order, please contact us as soon as possible. We will make every effort to accommodate your request. However, once the order has been shipped, we cannot make any changes or cancellations.

  1. Lost or Damaged Shipments:

  • In the rare event that your shipment is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to initiate a claim and find a suitable resolution.

  1. Returns and Exchanges:

  • For information regarding returns, exchanges, and our refund policy, please refer to our separate Returns and Refunds Policy.

  1. Contact Information:

  • If you have any questions, concerns, or need further assistance regarding our shipping policy, please contact our customer support team at email@thesmallapt.com.

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Return & Exchange Policy

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  1. Eligibility:

  • We accept returns and exchanges for products that meet the following criteria:

    • The item is unused, in its original condition, and in the original packaging.

    • The return/exchange request is initiated within 30 days of the purchase date.

    • The product is not listed under any non-returnable or non-exchangeable items (e.g., perishable goods, custom-made products).

  1. Returns Process:

  • To initiate a return, please follow these steps:

    • Contact our customer support team at [email address] or [phone number] to request a return authorization.

    • Pack the item securely in the original packaging (including all accessories and documentation).

    • Include the return authorization number on the package.

    • Ship the item back to our specified return address, using a trackable shipping method.

  • Please note that the customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, product defect).

  1. Exchange Process:

  • To initiate an exchange, please follow these steps:

    • Contact our customer support team at [email address] or [phone number] to request an exchange authorization.

    • Pack the item securely in the original packaging (including all accessories and documentation).

    • Include the exchange authorization number on the package.

    • Ship the item back to our specified return address, using a trackable shipping method.

    • Once we receive the returned item, we will process the exchange and ship the replacement item to you.

  1. Refunds:

  • Refunds will be issued to the original payment method used for the purchase, once the returned item is received and inspected. Please allow 5-7 business days for the refund to be processed and reflected in your account. Shipping charges are non-refundable unless the return is due to a mistake on our part.

  1. Non-Returnable Items:

  • Certain items are non-returnable or non-exchangeable, including:

    • Sales items, marked-down items.

  1. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will provide further instructions on how to return the item and offer a replacement or refund as appropriate.

  1. Customer Support:

  • If you have any questions, concerns, or need further assistance regarding our return and exchange policy, please contact our customer support team at email@thesmallapt.com

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